Old email Delivery and Returns
Delivery and Returns
DELIVERY INFORMATION - UK & Northern Ireland excepting the Channel Islands
Delivery charges are as follows:- (Please note that the delivery charge will not appear until you reach the “complete my purchase” screen which is the second page of the checkout process.)
All orders up to and including £40.00 are charged at £3.45 and delivered by Royal Mail first class
All orders above £40 are charged at £5.75 - For lighter items delivery is by Royal Mail first class, but may be made by Parcelforce express 48 or courier for more bulky or heavier shipments.
We despatch orders as quickly as we can; this will usually be same day or next day. We will contact you if there is likely to be any delay.
We currently only despatch overseas by prior arrangement. If you have a particular requirement then please email us before placing your order.
We hope that you will be delighted with your purchase, but if you are not, you may return any item within 7 days of receipt as long as it is unused and in its original undamaged condition. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please ensure your name, address and any refund/exchange requirements are included with the return.
We will be happy to exchange the item for a replacement, or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but will charge postage for sending out any exchange.
This policy does not affect your statutory rights.
If you wish to return an item, please either call us on 07958 534777, or alternatively let us know by email at firstname.lastname@example.org to notify us of your intention.